_ WHO WE DO
Our services
01
Inbound Services
Customer Support Customer-focused agents who
effectively answer calls and handle any enquiries about your products and
services. Tek Box customer support offers personalized customer experiences
that build meaningful relationships and brand loyalty.
Sales Increase revenue and profit by
building
a team of skilled sales professionals trained to identify sales
opportunities, cross-selling, and up-selling.
Orders Building a team with Tek Box means
that your customers’ orders are taken accurately, quickly and
conscientiously at any time of the day or night. With strict data security
and PCI compliant protocols...
02
Outbound Services
Lead Generation Improve the quality of your
sales leads by building a team of lead gen experts who contact your target
market, identify the likely customers and build detailed databases for your
sales efforts.
Sales Boost your sales efforts with
proactive phone-based sales campaigns. Tek Box telesales experts offer new
products, upgrades to existing customers, and handle customer data within
all required standards and regulations.
Renewals services Build teams of contract
renewals specialists with Tek Box to ensure that no service revenue is left
on the table for your business...
03
Live Chat Support
Tek Box can provide teams of live chat agents that will help increase your customer satisfaction levels and improve your customer retention. Customers are more likely to return to a website that offers live chat.
Live chat is easy, convenient and instant. Its connects customers instantly with an agent, there is no waiting on hold or lengthy email conversations.
Live chat saves money; Live chat maximizes productivity and increases sales. Businesses are always striving to be more competitive...
04
Back Office Support
Core Capabilities may include but not limited to;
● Online chat support
● Voice support
● Voice support
● Document production
● Customer Management
● Customer liaison
● Reception duties
● Event Management
05
Social Media support
The average person spends nearly two and a half hours on social networks every day. With our digital CX expertise, we build active online communities around your products, services and brand promise and conceive and monitor marketing campaigns that chime with your customer base.
Tek Box Social Media and Communities leverages your social channels to bring a new dimension to customer care and problem resolution...
At Tek Box, we know that customer satisfaction can make or break a business.
We are committed to your success. Our account managers and success teams will be with you every step of the way to help you get the most from outsourcing.